Who created Airy Fragrances?

Founded by two scent lovers in Kanagawa, Japan, Airy Fragrances blends Japanese artistry with modern perfumery, creating home fragrances designed to move you, not just scent the air.

Legal Entity Information

Airy Fragrances is operated by SHOPSMATER Co., Ltd., registered in Japan under company number 60105-01-049892. UK VAT Registration: 453 2827 89. Registered Office: 1-1-16-3 Osone, Kohoku-ku, Yokohama, Kanagawa 222-0003, Japan.

What should I do if I get the diffuser oil on my skin or in my eyes?

In case of contact with skin, rinse immediately with plenty of soap and water. If it gets into your eyes, rinse cautiously with water for several minutes. If irritation persists, seek medical advice.

Is it safe for pets?

Our diffusers are alcohol-free and crafted for ambient use only.
Many clients use them in pet-friendly homes, but sensitivities can vary by breed.
We recommend placing diffusers in a well-ventilated area, out of reach from pets and children, as with any scented product.

Is it natural?

We use high-grade fragrance oils, crafted in Japan for refined diffusion. They’re perfume-inspired, not essential oil-based, designed to evoke mood and atmosphere, not mimic nature. This is modern scenting, created for beauty, not therapy.

Do you use artificial colouring?

No, we do not use artificial colouring. The yellow colour in some products comes naturally from certain fragrant oils, like rose oil.

How long does the scent from a diffuser last?

Each reed diffuser offers a different lifespan depending on its size—250ml can last from 2.5 to 6 months, while 180ml typically lasts around 2 to 3 months. The longevity and scent intensity can vary depending on room conditions, the number of reeds used, and ventilation. When more reeds are used, the fragrance will be stronger, but the diffuser may have a shorter lifespan. Conversely, using fewer reeds will result in a more subtle scent but a longer-lasting fragrance experience.

Why is there sometimes a slight residue on the surface of my Airy diffuser bottle?

Airy Fragrances are crafted with a proprietary, alcohol-free fragrance base. This results in a gentler scent diffusion, ideal for modern interiors and for those sensitive to strong alcohol-based formulas.

In warm or humid environments, the base may become slightly more volatile or expand. This can lead to a fine layer of oil forming around the cap, neck, or bottle surface. It’s a natural characteristic of fragrance blends, particularly those with deeper woody or musky notes, such as 優 Elegant Harmony and 悅 Blissful Harmony.

How can I prevent this?
．Store in a cool (below 25°C)dry space
．Avoid direct sunlight or high humidity
．Place in a well-ventilated area, away from air conditioners or direct airflow

How do I clean it?
Gently wipe the surface with a soft cloth or tissue lightly dampened with alcohol. This will remove any residue cleanly.

Is Airy Fragrances safe to use?

Yes. Our diffusers meet all UK REACH and international home fragrance safety standards. They are crafted for ambient scenting only. not for skin or ingestion.

As with any fragrance product:
・Do not apply directly to skin or pets
・Do not ingest
・Keep out of reach of children
・Use in a well-ventilated space

All safety and allergen labels are included. We create refined, worry-free scenting.

Why alcohol-free?

We use a refined Japanese base, free from ethanol or harsh alcohols.
This allows slower, softer diffusion, a gentle scent that lingers, not overwhelms.
Designed for comfort. Crafted for calm.

What does alcohol-free really mean?

It means no ethanol, no flash evaporation, and no sharp top note.
Instead, our Japanese-crafted formula allows longer-lasting, layered diffusion.
A soft scent trail, for those who prefer subtle over loud.

How many business days does shipping take?

All UK deliveries typically take 2–4 business days. If your package hasn’t arrived within 7 days, please email customerservice@airyfragrances.com and we'll address it as swiftly as possible.

Do you offer international delivery?

Yes, Airy Fragrances delivers across the UK, most EU countries, the USA, and Canada. For a full list of delivery destinations, please refer here .Shipping fees will be calculated at checkout.