| Shipping and Delivery Information

UK Europe Oceania North America South America Asia Middle East

UK SHIPPING

Airy Fragrances imports all products to the UK, ensuring swift and reliable delivery while bringing the elegance of Japanese home fragrance directlyto your doorstep.

Delivery Time:
Standard Delivery: 2 Business Days via Royal Mail Tracked 48. Order by 11 AM for Same Day Dispatch.

Free Shipping:
Complimentary shipping is available on orders over £50.

Express Shipping:
Next-day delivery via DPD Local Next Day,Order by 11 AM for Same Day Dispatch.

Tracking Number:
Provided upon dispatch to help you monitor your order's journey.

For assistance or inquiries, please reach out to us at customerservice@airyfragrances.com .

INTERNATIONAL SHIPPING

Shipping to Other European Countries, USA & Canada
Shipping Destinations

• Europe:
  Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Israel,Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden,Switzerland, Turkey.
• North America:
  Canada, USA
• South America:
  Brazil

Shipping Information

• Courier:
  Royal Mail Standard Tracked 48
  DPD Local Next Day
• Delivery Time:
  Estimated 3-10 business days. Arrival days vary depending on the shipping destination and customs processing.
• Cost:
  Shipping costs will be calculated during checkout based on your location and the weight of your order.
• Important Notes:
  Import taxes or customs duties may apply, and these charges are the responsibility of the buyer.

Delays in paying applicable taxes or duties may result in a delay in the arrival time of your order.

ORDER PLACEMENT & NEXT STEPS

Order Acknowledgment:
After placing your order, you will receive a confirmation email acknowledging receipt. This email does not signify acceptance of your order.

Verification and Dispatch:
Once verified, including stock and payment checks, your order will be dispatched. You will then receive a second email with tracking information.

Import Tax and Customer Responsibility:

• Import taxes may be applied to orders shipped outside the UK. These charges vary by country and are the responsibility of the recipient.
• For estimated VAT rates and calculations, you can refer to the 2025 Global VAT Compliance website (EU rates here , world rates here ).
• The actual VAT rate is determined by your country's customs regulations. Notifications regarding tax payments will typically be sent by the carrier or customs office.
• Most tax payments can be completed online; however, procedures vary by country. We recommend consulting your local customs guidelines for precise information.
• Accurate contact details are essential to ensure timely communication from customs or carriers.
• Airy Fragrances cannot be held liable for unpaid import taxes or duties. If such charges remain unpaid and result in non-delivery, refunds will not be provided.

By placing an order, you confirm that you have reviewed and agreed to our comprehensive shipping and delivery terms. Please note that non-compliance may lead to delays or order cancellation.

IMPORTANT REMINDER: BE AWARE OF IMPORT TAX SCAMS

If your delivery address is in the UK, we will never request additional tax payments. For orders outside the UK, import taxes may apply—always verify official notices and avoid paying scammers.

Verify Notifications:
Ensure emails or messages about import taxes are from legitimate sources, such as recognised carriers (e.g., Royal Mail, DPD, La Poste) or your country’s customs office. Check the item description, tracking number, and sender’s email domain.

Watch for Fraudulent Emails:
Be cautious of unsolicited messages requesting payments. Fraudsters may mimic carriers or customs offices. Always confirm payment requests directly with the carrier or customs office.

Airy Fragrances Will Not Request Import Tax:
Airy Fragrances will never request payment for import taxes. These payments are managed by local customs or carriers.

Secure Payments:
Only use official payment portals provided by carriers or customs for import taxes. Avoid clicking on links in suspicious emails—visit the official carrier or customs website directly.

Keep Contact Details Accurate:
Provide a valid phone number and email during checkout to ensure timely communication from customs or carriers.

By following these guidelines, you can minimise delays and ensure safe delivery of your order.