| Shipping and Delivery Information

UK Europe Oceania North America South America Asia Middle East

UK SHIPPING

Airy Fragrances imports all products to the UK, ensuring swift and reliable delivery while bringing the elegance of Japanese home fragrance directlyto your doorstep.

Delivery Time:
Standard Delivery: 2 Business Days via Royal Mail Tracked 48. Order by 11 AM for Same Day Dispatch.

Free Shipping:
Complimentary shipping is available on orders over £50.

Express Shipping:
Next-day delivery via DPD Local Next Day,Order by 11 AM for Same Day Dispatch.

Tracking Number:
Provided upon dispatch to help you monitor your order's journey.

For assistance or inquiries, please reach out to us at customerservice@airyfragrances.com .

INTERNATIONAL SHIPPING

Shipping to Other European Countries, USA & Canada
Shipping Destinations

• Europe:
  Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark,Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Israel,Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway,Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden,Switzerland, Turkey.
• North America:
  Canada, USA
• South America:
  Brazil

Shipping Information

• Courier:
  Royal Mail International tracked
  UPS
• Delivery Time:
  Estimated 3-10 business days. Arrival days vary depending on the shipping destination and customs processing.
• Important Notes:
  Import taxes or customs duties may apply, and these charges are the responsibility of the buyer.

Delays in paying applicable taxes or duties may result in a delay in the arrival time of your order.

ORDER PLACEMENT & NEXT STEPS

Order Acknowledgment:
After placing your order, you will receive a confirmation email acknowledging receipt. This email does not signify acceptance of your order.

Verification and Dispatch:
Once verified, including stock and payment checks, your order will be dispatched. You will then receive a second email with tracking information.

Import Tax and Customer Responsibility:

• Royal Mail International DDP Service: To ensure a premium and seamless delivery experience, all orders to the USA, Canada, and the EU are now shipped via Royal Mail International DDP (Delivered Duty Paid). Applicable taxes and duties are calculated and collected at the time of checkout. This allows your parcel to clear customs efficiently, typically arriving at your door with no additional charges or hidden fees.
• Taxes and Calculations : While all estimated taxes and duties are prepaid at checkout, we cannot 100% guarantee that no additional local duties or taxes will occur in your destination country. In extremely rare instances, a local customs office or carrier may issue a notification for further payment or documentation based on specific regional regulations or updated local laws.

Compliance and Liability

• Local Notifications: In the rare event that an additional charge occurs, you will be notified directly by your local carrier or customs office. Most payments can be completed through their official online portals.
• Contact Accuracy: Accurate contact details are essential. Please ensure your phone number, email and other shipping information are correct at checkout to ensure timely communication from Royal Mail or your local delivery partner.
• Unpaid Fees: Airy Fragrances cannot be held liable for unpaid import taxes or fees. If these charges remain unpaid, resulting in non-delivery or the abandonment of the parcel by the carrier, refunds will not be provided.
• Agreement: By placing an order, you confirm that you have reviewed and agreed to these comprehensive shipping terms.

IMPORTANT REMINDER: BE AWARE OF IMPORT TAX SCAMS

For UK Deliveries:
Airy Fragrances will never request additional tax payments for any delivery address within the UK.

For International Deliveries (Outside the UK):
As Airy Fragrances utilises Royal Mail International DDP for all orders to the USA, Canada, and the EU, your taxes and duties are calculated and collected at checkout. It is extremely rare for further payments to be required upon arrival. Always verify any third-party notices to avoid falling victim to scammers.

Verify All Notifications
Ensure any emails or messages regarding import taxes are from legitimate, recognised sources, such as your national postal service (e.g., Royal Mail, La Poste, Deutsche Post) or your local customs office. Always cross-reference the tracking number and the sender’s official email domain.

Airy Fragrances Will Not Request Additional Tax
Once you have completed your purchase, Airy Fragrances will never contact you directly to request additional payments for taxes or duties. All primary payments are handled at our checkout page. In rare legal exceptions, further payments are managed exclusively by your local customs authorities or the official courier.

Watch for Fraudulent Links
Be cautious of unsolicited SMS or emails requesting immediate payment to 'release' a parcel. Fraudsters often mimic official carriers. Never click suspicious links; instead, visit the carrier’s official website directly and enter your tracking number to check the status.

Maintain Accurate Details
To ensure safe delivery and legitimate communication, please provide an accurate shipping address, phone number, and email during checkout. This allows official carriers to reach you securely if required.

By following these guidelines, you can minimise delays and ensure the smooth, secure delivery of your order.